​ITIL® Foundation Certification in IT Service Management

®

This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.

®

​course ​​Overview

 

ITIL Foundation certification at your own pace!

30 or 60 days online access

Fully accredited

ITIL Foundation study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

The Foundation level certification will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

​17
​Lessons

easy to absorb lessons covering ITIL terminology, structure, concepts and processes

Includes video tutorials, study guides and quizzes

Study duration: 18 hours

Lessons in this training

  • Lesson 1: Introducing ITIL
  • Lesson 2: Service management & stakeholders
  • Lesson 3: Functions, roles and processes
  • Lesson 4: The service lifecycle
  • Lesson 5: Service Strategy key concepts
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    Lesson 6: Service Strategy processes
  • Lesson 7: Service Design key concepts
  • Lesson 8: Service Design processes (1)
  • Lesson 9: Service Design processes (2)
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    Lesson 10: Service Transition processes (1)
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    Lesson 11: Service Transition processes (2)
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    Lesson 12: Service Operation processes
  • Lesson 13: Service Operation functions
  • Lesson 14: CSI
  • Lesson 15: Roles
  • Lesson 16: Technology considerations
  • Lesson 17: The sample exam

Course Samples

 
 
Download Lesson Study Guide

Course Pre-requisites

  • This course does not require any existing knowledge of the ITIL framework
  • ​There are no mandatory pre-requisites for the exam

ITIL Foundation Exam Details

Exam duration:
60 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (26/40 questions)

Exam language:
​extra time is available for non-native English speakers.

Exam value:
2 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

​ITIL Foundation Course

Course only

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    ​30 Days Online Access - $229 - BUY NOW
    30 Days Online Access
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    ​60 Days Online Access - $299 - BUY NOW
    Online Exam

ITIL Foundation resources

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    Essentials eBook - $39 - BUY NOW
    Online Exam

ITIL Foundation ​Exam

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    ​​Foundation Exam - $​249 - BUY NOW
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Recommended Package

30 days access + Exam + eBook

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    ​30 Days Online Access
    30 Days Online Access
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    ​Online Exam
    Online Exam
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    ​Lifecycle Essentials eBook
    Lifecycle Essentials eBook

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​Team Training

ITIL Foundation for teams

​Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%
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Testimonials

 ​Mats Pettersen

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​I passed my foundation exam with flying colors after completing this course! The course does a good job of teaching part by part and backing up with examples, absolutely recommended!

​Nick Hernandez

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​Passed, good course. Lecture and review material is both well paced and very much spot on for the ITIL-F course.

Who's it for

​This online ITIL Foundation course is introductory level, suitable for delegates who are either new to ITIL or who have some ITIL experience and are looking to looking to achieve certification to demonstrate this. The ITIL Foundation certification is a pre-requisite for anyone wanting to progress to intermediate level ITIL training.

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​Fully accredited to ensure we provide the highest possible standards in learning

ITIL Certification - PeopleCert
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