We speak to experienced Business Analysts, Pete and Charlotte, so that you can benefit from their knowledge and wisdom! From advice for new BAs, to salary expectations and the best parts of the job, it’s all that you need to know about this fascinating role.

Peter Hynes currently works as a Technical Business Analyst within the financial services sector. He has thirteen years’ experience within the legal and financial sectors and has spent the last five years specialising as a Business Analyst. Prior to his role as an analyst he has worked as a large loss claims handler, claims team leader and as an in house training officer within the legal sector.

Charlotte Jones currently works as a Business Analyst within Financial Services. She has worked in Financial Services for 17 years and started to focus on changes and projects 14 years ago – officially moving into the Business Analyst role 11 years ago. She is focused on operational change and process improvement.

Start your own Business Analysis journey today with the Foundation Certificate in Business Analysis from ITSM Zone – learn more here.