ISO20000 Foundation Course


This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.


​course ​​Overview

ISO20000 Foundation certification at your own pace!

30 or 60 days online access

Fully accredited

ISO20000 Foundation study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

The Foundation level certification will offer you a general understanding of the key elements, concepts and value of ISO/IEC 20000


easy to absorb modules covering terminology, structure, concepts and value

Includes video tutorials, study guides and quizzes
Includes free eBook: ISO/IEC20000:2011 A Pocket Guide

Study duration: 15 hours

Lessons in this training

  • Course Introduction
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    Module 1: Introduction to ISO/IEC20000
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    Module 2: Service management system general requirements
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    Module 3: Service delivery and relationship processes
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    Module 4: Design, transition, control and resolution processes
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    Module 5: Audits
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    Module 6: Exam preparation

Course Samples

Course Pre-requisites

  • This course does not require any existing knowledge of ISO/IEC20000
  • There are no mandatory pre-requisites for the exam

ISO20000 Foundation Exam Details

Exam duration:
60 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (26/40 questions)

Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package


ISO20000 Foundation Course

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    30 Days Online Access - $319 - BUY NOW
    30 Days Online Access
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    60 Days Online Access - $369 - BUY NOW
    Online Exam

ISO20000 Foundation Exam

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    ​​Foundation Exam - $​249 - BUY NOW
    Online Exam

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30 days access + Exam

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USD $​568 $519

​Team Training

​ISO20000 Foundation for teams

Book training for 3 or more people and receive:

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    ​Multi-user discounts from 20%
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    ​Dedicated account manager
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    ​Extended study periods available
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    3 or more users, savings start at 20%

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Who's it for

This course is ideal for anyone who needs to have knowledge of how their organisation can achieve the ISO/IEC 20000 standard, or for anyone wanting to develop a career as an internal or external IT Service Management consultant.

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​Fully accredited to ensure we provide the highest possible standards in learning

Fully accredited to ensure we provide the highest possible standards in learning
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