ITIL® Release, Control and Validation Course

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL Service Capability stream. This course focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs. Designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes, this course provides the knowledge needed to manage transitional changes effectively, to ensure that new services are verified and tested correctly and that release and deployment meet organizational requirements.

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course Overview

ITIL RCV certification at your own pace!

90 or 150 days online access

Fully accredited

ITIL RCV study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

This Intermediate level certification will offer you an introduction to Release, Control and
Validation processes

Modules

11 Modules, divided into easy to absorb lessons

Includes video tutorials, study guides and quizzes

Study duration: 30 hours mandatory study, also 12 hours self-study with the Service Design and Service Strategy core volumes is recommended

Lessons in this training

Introduction to Release, Control and Validation
Module 1 - Introduction to RCV
Module 2 - Change Management
Module 2 - Lesson 1 - Change Management Process Introduction
Module 2 - Lesson 2 - Principles and Basic Concepts
Module 2 - Lesson 3 - Process Activities
Module 2 - Lesson 4 - the Change Advisory Board
Module 2 - Lesson 5 - Process Management
Module 3 - Service Asset and Configuration Management
Module 3 - Lesson 1 - Process Introduction
Module 3 - Lesson 2 - SACM Process Activities
Module 3 - Lesson 3 - Process Management
Module 4 - Service Validation and Testing
Module 4 - Lesson 1 - Process Introduction
Module 4 - Lesson 2 - The Service Design Package
Module 4 - Lesson 3 - Process Management
Module 5 - Release and Deployment Management
Module 5 - Lesson 1 - Process Introduction
Module 5 - Lesson 2 - Release and Deployment: Planning
Module 5 - Lesson 3 - Building, Testing and Deploying the Release
Module 5 - Lesson 4 - Process Management
Module 6 - Request Fulfilment
Module 6 - Lesson 1 - Process Introduction
Module 6 - Lesson 2 - Process Activities
Module 6 - Lesson 3 - Process Management

Module 7 - Change Evaluation
Module 7 - Lesson 1 - Process Overview
Module 7 - Lesson 2 - Process Activities
Module 7 - Lesson 3 - Process Management
Module 8 - Knowledge Management
Module 8 - Lesson 1 - Process Overview
Module 8 - Lesson 2 - Process Activities
Module 8 - Lesson 3 - Process Management
Module 9 - Roles and Responsibilities
Module 9 - Lesson 1 - Generic RCV Roles and Responsibilities
Module 9 - Lesson 2 - Transition Planning and Support and Change Management Roles
Module 9 - Lesson 3 - SACM, Release and Deployment Management and Service Validation and Testing Roles
Module 9 - Lesson 4 - Request Fulfilment, Change Evaluation and Knowledge Management Roles
Module 10 - Technology and Implementation
Module 10 - Lesson 1 - Technology and Implementation Part 1
Module 10 - Lesson 2 - Technology and Implementation Part 2
Module 11 - The Sample Exam

Course Samples

Download Lesson Study Guide

Course Pre-requisites

Delegates must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later,or ITIL V2 + the V2-V3 Foundation Bridge)
30 hours of study via an accredited training solution – confirmed by your course completion certificate
2 years IT experience is desirable
12 hours of self-study using the Service Transition and Service Operation core volumes is recommended

ITIL RCV Exam Details

Exam duration:
90 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
70% (28/40 marks across 8 questions)

Exam language:
extra time is available for non-native English speakers.

Exam value:
4 ITIL credits

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

ITIL RCV Course

Course only

90 Days Online Access - $649 - BUY NOW
30 Days Online Access
150 Days Online Access - $729 - BUY NOW
Online Exam

ITIL RCV resources

Core volume online access SD - $100 - BUY NOW
Online Exam
Core volume online access SS - $100 - BUY NOW

ITIL Intermediate Exam

Intermediate Exam - $299 - BUY NOW
Online Exam

Recommended Package

90 days access + Exam + eBook

90 Days Online Access
30 Days Online Access
Online Intermediate Exam
Online Exam
Core volume online access SD & SS
Lifecycle Essentials eBook

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Team Training

Release, Control and Validation for teams

Book training for 3 or more people and receive:

Multi-user discounts from 20%
Dedicated account manager
Extended study periods available
3 or more users, savings start at 20%

Local taxes applied at checkout

This course is also part of our popular ITIL Expert Package - Includes the ITIL Foundation , Service Srategy, Service Design, Service Transition, Service Operarion, Continual Service Improvement, Managing Across the Lifecycle courses, and all the capability courses all for 365 days access.

Who's it for

Recommended for program and project managers, capture managers, service delivery managers and those with responsibility for account management, financial management or business development

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning