ITIL® Service Operation Course
The Lifecycle stream is targeted at delegates who will manage and implement ITIL processes.
The Service Operation course covers principles and processes that allow service providers to maintain stable live services and support their customers and end users.
ITIL Service Operation certification at your own pace!
90 or 150 days online access
ITIL Service Operation study guides and more...
Tutor support is provided to all our students and is included in the course price. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
This Intermediate level certification will offer you an introduction to Service Operation, Operation principles and Operation processes.
easy to absorb lessons covering ITIL terminology, structure, concepts and processes
Includes video tutorials, study guides and quizzes
Study duration: 21 hours mandatory study, also 21 hours self-study with the Service Operation core volume is recommended
Lessons in this training
ITIL Service Operation Exam Details
closed book, multiple choice
online, webcam proctored. Read about online exams here
Exam pass mark:
70% (28/40 marks across 8 questions)
extra time is available for non-native English speakers.
3 ITIL credits
Exam vouchers sold separately to training unless you choose the recommended package
ITIL Service operation Course
ITIL Service Operation resources
ITIL Intermediate Exam
90 days access + Exam + eBook
ITIL Service Operation for teams
Book training for 3 or more people and receive:
Local taxes applied at checkout
Who's it for
Recommended for anyone working in operations / Live Service, including Service Desk Managers or team leaders or those working in Desktop, Applications and Hardware Support or Data Center Management
Trusted, awarded and accredited
Fully accredited to ensure we provide the highest possible standards in learning