VeriSM™ Foundation

™

VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.

Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by the digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.

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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.

course Overview

Get VeriSM Foundation qualified at your own pace

Get BRM Foundation qualified at your own pace

30 or 60 days online access

Fully accredited

VeriSM Foundation study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

Lessons

easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure

terminology, principles, themes and exam preparation

Includes video tutorials, study guides and quizzes

Study duration: 14 hours

Lessons in this training

Lesson 1: Organizational context & governance
Course Introduction
Module 1: An overview of BRM
Module 2: Strategic partnering
Module 3: Business IQ
Module 4: Portfolio Management
Module 5: Business transition management
Module 6: Provider domain knowledge
Module 7: Powerful communication
Module 8: Exam preparation
Lesson 2: Digital transformation
Lesson 3: Service Culture
Lesson 4: Organizational structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organizational change principles
Lesson 8: Introduction to the VeriSM model
Lesson 9: The VeriSM Model Part 1 Define
Lesson 10: The VeriSM Model Part 2 Produce
Lesson 11: The VeriSM Model Part 3 Provide

Lesson 12: The VeriSM Model Part 4 Respond
Lesson 13: Adapting the VeriSM Model
Lesson 14: Progressive practices Agile
Lesson 15: Progressive practices DevOps and SIAM
Lesson 16: Progressive practices Lean Shift Left
Lesson 17: Progressive practices CXUX Continuous Delivery
Lesson 18: Innovative Technologies- Part 1
Lesson 19: Innovative Technologies- Part 2
Lesson 20: Innovative Technologies- Part 3
Lesson 21: Getting Started Lesson
Lesson 22: Exam Preparation

Course Samples

Download Lesson Study Guide

Course Pre-requisites

This course does not require any existing knowledge of VeriSM
™
• This course does not require any existing knowledge of BRM
There are no mandatory pre-requisites for the exam
• Completion of an accredited course is a mandatory pre-requisite for the exam

VeriSM™ Professional Exam Details

The Business Relationship Management Professional Exam

Exam duration:
60 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (26/40 questions)

Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

VeriSM Foundation Course

Course only

30 Days Online Access - $499 - BUY NOW
30 Days Online Access
60 Days Online Access - $549 - BUY NOW

VeriSM Resources

VeriSM™ eBook - $75 - BUY NOW
30 Days Online Access

VeriSM Exam

Foundation Exam - $249 - BUY NOW
30 Days Online Access

Recommended Package

30 days access + Exam + eBook

30 Days Online Access
30 Days Online Access
Foundation Exam
VeriSM™ eBook

Save $60

USD ~~$823~~ $763

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Team Training

VeriSM Foundation for teams

Book training for 3 or more people and receive:

Multi-user discounts from 20%
Dedicated account manager
Extended study periods available
3 or more users, savings start at 20%

Local taxes applied at checkout

*Please note due to scheme owner restrictions, we must sell the BRMP Professional course + exam as a package, exams are only available separately for re-takes

Who's The VeriSM Foundation Certification for?

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

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The certification is aimed at anyone working or looking to work in a business relationship environment, such as buyers, sales teams and customer service advisors. However, it may also be of use to business owners, project managers and others involved in business processes.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning