VeriSM™ Foundation
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VeriSM is a new approach to service management and its application in a digital world. This Foundation course will introduce VeriSM, give a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services.
Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by the digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.
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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.
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course Overview
Get VeriSM Foundation qualified at your own pace
Get BRM Foundation qualified at your own pace
online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
online, this eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on.
30 or 60 days online access
30 or 60 days online access - spread the 14 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available
• 30 or 60 days online access - spread the 18 hours of study over the period that best suits you. The flexibility of the on-demand learning allows you to learn at the times you’re available
Fully accredited
Fully accredited - ITSM Zone’s accreditation from APMG for the Verism Foundation course is your guarantee that the material is accurate and relevant to the current syllabus.
Fully accredited - ITSM Zone’s accreditation from APMG for the Business Relationship Management course is your guarantee that the material is accurate and relevant to the current syllabus.
VeriSM Foundation study guides and more...
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams - No additional resources are required – everything that you need to understand the concepts and principles is included.
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams - No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor Support
Tutor support included - No additional resources are required – everything that you need to understand the concepts and principles is included.
Tutor support included - No additional resources are required – everything that you need to understand the concepts and principles is included.
24/7 helpdesk
24/7 helpdesk on hand to help you whenever you need it. We’re proud of the support that we offer to our students, and we consistently receive an average rating of over 9/10 for the quality and speed of our support teams.
Training+ Virtual Mentor session included
Includes free 30 minute Training+ Virtual Mentor session. With over 30 mentors available, we’re confident that we can provide a mentor with the right skills and experiences to answer your questions. This session is your opportunity to set the agenda and ask the expert for the answers that you need. Learn more about virtual mentors
Course Contents
easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure
terminology, principles, themes and exam preparation
Includes video tutorials, study guides and quizzes
- Lesson 12: The VeriSM Model Part 4 Respond
- Lesson 13: Adapting the VeriSM Model
- Lesson 14: Progressive practices Agile
- Lesson 15: Progressive practices DevOps and SIAM
- Lesson 16: Progressive practices Lean Shift Left
- Lesson 17: Progressive practices CXUX Continuous Delivery
- Lesson 18: Innovative Technologies- Part 1
- Lesson 19: Innovative Technologies- Part 2
- Lesson 20: Innovative Technologies- Part 3
- Lesson 21: Getting Started Lesson
- Lesson 22: Exam Preparation
Course Samples
Course Pre-requisites
VeriSM™ Professional Exam Details
The Business Relationship Management Professional Exam
Exam format:
closed book, multiple choice
Exam delivery:
online, webcam proctored. Read about online exams here
Exam pass mark:
65% (26/40 questions)
Exam language:
extra time is available for non-native English speakers.
Exam vouchers sold separately to training unless you choose the recommended package
Pricing
- 30 Days Online Access - $499 - BUY NOW
30 Days Online Access
- 60 Days Online Access - $549 - BUY NOW
- VeriSM™ eBook - $75 - BUY NOW
30 Days Online Access
- Foundation Exam - $249 - BUY NOW
30 Days Online Access
30 days access + Exam + eBook
- 30 Days Online Access
30 Days Online Access
- Foundation Exam
- VeriSM™ eBook
VeriSM Foundation for teams
Book training for 3 or more people and receive:
- Multi-user discounts from 20%
- Dedicated account manager
- Extended study periods available
- 3 or more users, savings start at 20%
Local taxes applied at checkout
*Please note due to scheme owner restrictions, we must sell the BRMP Professional course + exam as a package, exams are only available separately for re-takes
Who's The VeriSM Foundation Certification for?
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
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The certification is aimed at anyone working or looking to work in a business relationship environment, such as buyers, sales teams and customer service advisors. However, it may also be of use to business owners, project managers and others involved in business processes.
Trusted, awarded and accredited
Fully accredited to ensure we provide the highest possible standards in learning
Fully accredited to ensure we provide the highest possible standards in learning
Local taxes applied at checkout
