VeriSM™ Plus

VeriSM is a new approach to service management and its application in a digital world. VeriSM Plus provides an introduction to the new management practices (DevOps, Agile, Lean, SIAM etc.) that are important for service management, and also emerging technologies like cloud and serverless that service management professionals need to be aware of.

The VeriSM Plus certification allows students who hold either the ITIL or ISO/IEC 20000 Foundation certificate to bridge to the VeriSM Foundation certification.

Students who already hold a VeriSM Essentials, ITIL Foundation or ISO/IEC 20000 certificate can add VeriSM Plus to bridge to the full VeriSM Foundation certification.

Traditional ITSM methodologies add immense value – but they are simply not sufficient anymore to meet the demands, challenges and opportunities presented by the digital transformation. Almost all organizations are already using other frameworks or best practices next to ITSM. A new approach has been created to bring all of these things together; helping organizations to make sense of it all and combining these practices to add value.

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Get a quick introduction to ITIL and service management essentials with ITIL Lite.
Based around a real world financial services case study, this course is suitable for technical, business and executive personnel.

course Overview

Get VeriSM Plus qualified at your own pace

Get BRM Foundation qualified at your own pace

30 or 60 days online access

Fully accredited

VeriSM Plus study guides and more...

Tutor Support

24/7 helpdesk

Training+ Virtual Mentor session included

Course Contents

Lessons

18 easy to absorb lessons covering the VeriSM™ model, innovative technologies, progressive practices, and innovative technologies.

terminology, principles, themes and exam preparation

Includes video tutorials, study guides and quizzes

Study duration: 7 hours

Lessons in this training

Lesson 1: Digital transformation
Course Introduction
Module 1: An overview of BRM
Module 2: Strategic partnering
Module 3: Business IQ
Module 4: Portfolio Management
Module 5: Business transition management
Module 6: Provider domain knowledge
Module 7: Powerful communication
Module 8: Exam preparation
Lesson 2: Organizational structure
Lesson 3: Teams
Lesson 4: Introduction to the VeriSM model
Lesson 5: The VeriSM Model Part 1 Define
Lesson 6: The VeriSM Model Part 2 Produce
Lesson 7: The VeriSM Model Part 3 Provide
Lesson 8: The VeriSM Model Part 4 Respond
Lesson 9: Adapting the VeriSM Model

Lesson 10: Progressive practices Agile
Lesson 11: Progressive practices DevOps and SIAM
Lesson 12: Progressive practices Lean Shift Left
Lesson 13: Progressive practices CXUX Continuous Delivery
Lesson 14: Innovative Technologies - Part 1
Lesson 15: Innovative Technologies - Part 2
Lesson 16: Innovative Technologies - Part 3
Lesson 17: Getting Started
Lesson 18: Exam Preparation

Course Samples

Download Lesson Study Guide

Course Pre-requisites

VeriSM Essentials Certificate or a current Foundation Certificate from most other recognised service management frameworks (ITIL, ISO/IEC 20000, IT4IT etc)

• This course does not require any existing knowledge of BRM

VeriSM Plus Exam Details

The Business Relationship Management Professional Exam

Exam duration:
30 minutes

Exam format:
closed book, multiple choice

Exam delivery:
online, webcam proctored. Read about online exams here

Exam pass mark:
65% (13/20 questions)

Exam language:
extra time is available for non-native English speakers.

Exam vouchers sold separately to training unless you choose the recommended package

Pricing

VeriSM plus Course

Course only

30 Days Online Access - $399 - BUY NOW
30 Days Online Access
60 Days Online Access - $449 - BUY NOW

VeriSM Resources

™

VeriSM™ eBook - $75 - BUY NOW
30 Days Online Access

VeriSM Exam

™

Plus Exam - $149 - BUY NOW
30 Days Online Access

Recommended Package

30 days access + Exam + eBook

30 Days Online Access
30 Days Online Access
Plus Exam
VeriSM™ eBook

Save $50

USD ~~$623~~ $573

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Team Training

VeriSM Plus for teams

Book training for 3 or more people and receive:

Multi-user discounts
Dedicated account manager
Extended study periods available
Progress reports

Local taxes applied at checkout

*Please note due to scheme owner restrictions, we must sell the BRMP Professional course + exam as a package, exams are only available separately for re-takes

Who's The VeriSM Plus Certification for?

VeriSM Plus is aimed at those who already hold VeriSM Essentials, or a foundation level qualification in ITIL or ISO/IES 20000 and have previous knowledge and experience of service management fundamentals.

VeriSM Plus is aimed at those who already hold VeriSM Essentials, or a foundation level qualification in ITIL or ISO/IES 20000 and have previous knowledge and experience of service management fundamentals

The certification is aimed at anyone working or looking to work in a business relationship environment, such as buyers, sales teams and customer service advisors. However, it may also be of use to business owners, project managers and others involved in business processes.

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Fully accredited to ensure we provide the highest possible standards in learning