FitSM [43] is a standard for lightweight service management. Its process framework is quite similar to that of ISO/IEC 20000 and the Service Support and Service Delivery parts of ITIL Version 2, but adopts Service Portfolio Management from later ITIL versions. FitSM contains several parts, including samples and templates for core ITSM documents, that are published under Creative Common licenses.
The ITIL discipline – planning to implement service management[35] attempts to provide practitioners with a framework for the alignment of business needs and IT provision requirements. The processes and approaches incorporated within the guidelines suggest the development of a continuous service improvement program (CSIP) as the basis for implementing other ITIL disciplines as projects within a controlled program of work. Planning to implement service management focuses mainly on the service management processes, but also applies generically to other ITIL disciplines. Components include:
The Business Process Framework (eTOM) published by the TeleManagement Forum offers a framework aimed at telecommunications service providers. In a joined effort, TM Forum and itSMF developed an Application Note to eTOM (GB921) that shows how the two frameworks can be mapped to each other. It addresses how eTom process elements and flows can be used to support the processes identified in ITIL.[41][42]
In July 2013, ownership of ITIL was transferred to AXELOS, which maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams are administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.
We’ve already discussed why ITIL is critical in today’s IT environment, and why it’s still widely adopted among many IT organizations of all sizes. For these reasons, it’s important that employees within these organizations have a deep understanding of ITIL’s foundations in order to achieve maximum benefits from its implementation. Knowledge and mastery of ITIL is so important in fact, that many organizations are even investing in certification sponsorship programs to help employees get ITIL certified.
Digital services are the de facto product these days: more and more companies are buying into – and selling – digital services, instead of tangible, heavy, customized options. Digital services typically rely on ongoing project management that focus on the service’s objectives while also paying attention to inevitable issues in developing, delivering, and maintaining the service. A good IT service management approach is knowing exactly how to integrate all these ever-changing factors into your development process.
FitSM [43] is a standard for lightweight service management. Its process framework is quite similar to that of ISO/IEC 20000 and the Service Support and Service Delivery parts of ITIL Version 2, but adopts Service Portfolio Management from later ITIL versions. FitSM contains several parts, including samples and templates for core ITSM documents, that are published under Creative Common licenses.

Have a group of several students in Dallas needing ITIL Certification training on the same topics? Then onsite ITIL Certification training is a perfect option for you. We'll come onsite to your office in Dallas, so you don't have to travel. You'll be able to fully customize a ITIL Certification course with topics to fit your needs. Lastly, you'll save per employee versus our public classes.

In July 2013, Axelos took ownership of ITIL. It now maintains the ITIL framework and accredits training and examination institutes. Hundreds of ITIL Accredited Training Organizations (ATOs) are available to deliver training, and ITIL certification exams may be administered at the end of a training course or by an Examination Institute (EI), many of which work directly with the ATOs.


However, increasingly certifications (or rather ITIL certification) and training programs are becoming a ‘thing to add in your resume’, and not delivering the value they are supposed to bring. During my casual conversations at events and meet-ups, a common underlying theme has been about the mismatch between the performance of people (with certifications) and the knowledge they have gained from those certifications.


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